![]() In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results. Get help with Windows upgrade and installation errors Surface battery won't charge or Surface won't run on battery Submit a service request to Microsoft: Go to Device Service and Repair, register, and then select your Surface to start a service order. ![]() both from Microsoft/download center.Windows update will update the software auto. Also,locate & download windows Access Database Engine 2016 plus/ Access Runtime 2013. If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:įind help on the Microsoft Support site: Visit Surface help and learning to find solutions.Ĭontact customer support: If you want to talk to someone about how to fix your problem, contact us. Windows/Microsoft download center seems to always offer the office compatability pack with most downloads,use the above link. However, it could take an hour or longer, depending on your internet connection speed, whether updates need to be installed on your device, and the repairs the tool needs to do. The diagnosis and repair time usually averages 15 minutes or less. If it's not already installed, you can download it from Microsoft Store.įollow the on-screen instructions in the Surface Diagnostic Toolkit. Select Start, search for Surface Diagnostic Toolkit, then select it in the list of results. ![]() You can skip the tests that don't apply to your issue. Tests include: The toolkit checks for updates and checks different parts of your Surface.
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